The Challenge:
This client, a world leader in heavy equipment manufacturing and aftermarket parts distribution, engaged our firm to analyze and re-engineer their New Product Launch process following issues raised to their BOD related to poor fill rate performance to their North American dealer network.
Results:
- Improvement from 87.5% fill rate to 95% for Agriculture and 98% for Construction Equipment.
- Integrated more than 10 disparate systems and databases into a single system and standardized process.
- Captured “Tribal Knowledge” and created position playbooks.
- Digitized forecasting to ensure common method utilized.
- Developed autonomous alerts for predictive and preventive back-order management.
- Implemented continuous improvement processes, trained on process improvement and established daily and weekly operating cadence to monitor and control Key Metrics.
